Intelligent Automation: The Future In Manufacturing

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Written by Leonor Rocha | Customer Success at PackIOT

Everything moves so fast that, if we needed to wait for someone to process high amounts of information that are generated every hour, it would take ages to come to a concrete conclusion. Intelligent automation and other technological processes were created with a purpose: simplify processes of data analysis. We live in a fast-paced world, with a natural tendency to become faster and faster as technology evolves.

Even though many might still believe it came to replace us, one thing is for sure, technology was certainly designed to simplify our lives and change them for the better. In the industrial sector, it is often regarded as an invention conceived to take over the jobs of people who work in the field. I personally prefer to see it as an assistant tool conceived to work along with humans. It contributes to strengthening our intelligence and helps us to limit our exposure to intensive and monotonous activities that no one enjoys, but which are a necessity to forge ahead.

Intelligent automation has as a core benefit, the capacity to improve the efficiency of certain processes, which are often unachievable by us. Robots neither get tired nor distracted as easily as we do, so the chances of failing an operation are much lower.

What Is Intelligent Automation

Let’s start by defining intelligent automation in its most authentic meaning. It is by definition the symbiotic relationship between artificial intelligence and robotic process automation. A powerful weapon that has been helping companies to achieve high-performance levels. Intelligent automation systems contribute to a more simplified way of processing data. From collecting all the information to the final decision making, automation processes have come to the forefront in helping us to streamline data processing.

Even though it is still an abstract concept for many, we can simply outline intelligent automation as the perfect match between artificial intelligence and automation. It is generally used to search, analyze, erase, measure and convert data according to what is being asked. It is perfect to replace extensive activities that are fed by tons of data.

Eventual Questions That Might Bother You

Going through a digital transformation in your business can be quite challenging. Even though it is essential nowadays to integrate new technologies in a company, it can be hard sometimes to know how to do it and in which areas of the business they should be applied. It can be a complex process, which may imply wasting time on training the system so that it perfectly understands what are the desired outcomes you want.

It does not only involve implementing a new system in your business, but also teaching it how to behave according to the information you require to employ. Besides the process of understanding what is being conveyed, it will also be necessary to establish security measures so that one may avoid getting exposed to cyber-attacks.

Jobs Restructuring

A point to take into account is the reorganization of the employees and their job assignments. Once applying new technological systems in your enterprise, some roles might change according to the new directions your business might take. Not only do automation systems need to be taught like humans, we also need training when it comes to learning how to deal with a new working methodologies that can totally transform the way we work and may radically alter our day-to-day working lives.

Technology Selection and Strategic Management

When it comes to the software being implemented, it is extremely important that you opt for an appropriate one, according to your final objective of integrating intelligent automation systems. Choosing the right technology to incorporate in your business, is half the battle for a successful deployment.

But it is not only essential to pick the most adequate one, it is also equally necessary to define a strategy and establish in which sections of your business you are going to deploy it. Do you find it difficult to manage financial operations? Or do you need to innovate and create a more technologically advanced company that will contribute to improve efficiency?

Dealing With Information Security

As the information used by these systems is all stored in cloud-based software, security is more compromised and susceptible to be a victim of cyber-attacks. That is why it is strictly mandatory to invest in a secure cloud system that meets all the security requirements. Companies that decide not to do it might face exposing themselves, by bringing up to light confidential information.

In Which Sectors Can Intelligent Automation Be Applied?

Financial Services

From back-office support to on-site customer service, a lot of functions can be automated in order to simplify procedures related to transfers, trades and payments.

In the financial field, bankers and investors can also benefit from automatically generated reports that help them make decisions on future long-term investments.

Health Care

When it comes to health care, implementing automation systems not only can facilitate the processing of administrative matters, but also assist doctors on issue detection related to pre and post-operation recovery moments. This contributes to an improvement in the health service provided.


Automation systems allow companies to set up smarter digital solutions that lead to better management of data-driven and digital tasks. These processes become more accurate and faster than before, as they do not require human intervention. This eases the jobs of employees as they come across with less steps to handle.

Manufacturing, Retail And Distribution

The industry is still a field of business where digital transformation is evolving, but there is still a long way to go when it comes to automating several processes. From having robots cooperating with operators, to machines that are fully independent and have the capacity to fulfil clients orders and ship them, automating certain processes inside a company, will contribute to a more efficient customer service.

Public Sector

The public sector is usually the most affected when it comes to having a well-organized system. There are so many bureaucracies involved that it becomes hard to maintain everything in order. By implementing automation technologies, governments can benefit from a much faster processing of certain legislative matters that would imply having someone wasting time on issuing them. This helps in improving public services.


Every business sectors are going through digital transformation processes. Clients are demanding more and more, they want everything at their fingertips faster than ever which means that if you do not meet their expectations, you might lose them to your competitors. Everybody benefits from having technology by their side. That is why it is essential to adapt and keep up to date with the technological revolution we are facing, as the world tends to be increasingly technological.

Even though concepts like intelligent automation might still be abstract to many, it is noticeable how companies need to respond to this technological demand, if they want to keep their business alive.